Balmer Lawn Hotel streamlines event operations with Creventa
At Balmer Lawn Hotel in the New Forest, events are a core part of business. From corporate functions and private celebrations to weddings and large gatherings.
Before Creventa, managing these details meant hours in Excel, manual updates and stressful last-minute changes.
Trusted by event teams of all sizes
Introducing Balmer Lawn Hotel
Balmer Lawn Hotel is a leading venue on the South Coast of England, hosting corporate events, private functions, and weddings.
Sophie Collins oversees event sales and delivery, working closely with teams to ensure each event runs smoothly.
The challenge
“Before Creventa, we were spending a huge amount of time manually creating place cards and kitchen reports in Excel. It was very time consuming and left way too much room for human error.”
Sophie Collins, Balmer Lawn Hotel
Creventa
Chef’s Report
Clear dish summaries that integrate directly into bookings.
Centralised reporting
Ensure kitchen and front-of-house teams stay aligned.
Allergen tracking
Accurate dietary data reduces mistakes and risk.
The Results
Business Impact
Weekly time savings
Creventa now saves the team approximately two to three hours every week by removing manual spreadsheet work and repeated checks.
Improved accuracy
Clear reporting reduces human error and ensures the correct information flows into internal systems.
Smoother service on event days
Kitchen teams receive easy-to-understand reports, reducing confusion and keeping service running smoothly.
Long-term ease of adoption
Although none of the current team were present during the original rollout, the system remains simple to use.
Sophie Collins, Balmer Lawn Hotel
The Results
Business Benefits
From admin-heavy spreadsheets to confident event delivery
Creventa has significantly reduced manual admin at Balmer Lawn Hotel. What once required hours in Excel now takes a fraction of the time, freeing the sales team to focus on revenue and guest experience rather than paperwork.
“Personally, it’s been a game-changer. It significantly reduces admin and saves such valuable time in the sales environment.”
And if Creventa was switched off tomorrow?
Sophie Collins, Balmer Lawn Hotel
“It would be very difficult. We would have to go back to spreadsheets and spend a lot of our time on admin, which just makes the whole process less efficient, more time consuming, and as a sales team, less effective.”
Sophie Collins, Balmer Lawn Hotel