Tottington Manor transforms event
management with Creventa
Tottington Manor, a countryside boutique hotel, offers a wide range of events from weddings and conferences to family celebrations and fine dining. With an events team that operates seven days a week, managing the detailed requirements of each event was a challenge, especially when using spreadsheets. The introduction of Creventa streamlined their processes, saving time and reducing errors.
week
spreadsheets
eliminated
experience
Trusted by event teams of all sizes
Introducing Tottington Manor
Tottington Manor is a renowned boutique hotel set in the countryside, known for its picturesque settings and strong food and beverage offerings.
The venue hosts a variety of events, including weddings, family celebrations, meetings, and conferences, with an events team dedicated to delivering exceptional experiences.
Business Gaps
Before Creventa, Tottington Manor's team relied heavily on Excel spreadsheets and manual processes. This led to frequent errors, especially when last-minute changes occurred, impacting the smooth execution of events. The team often had to double- and triple-check their work to ensure accuracy, resulting in time-consuming tasks and the risk of mistakes, particularly during high-pressure times.
"One change didn't always update across all the reports, leading to mistakes during service. We wanted a system that could ensure all reports were automatically updated, even with last-minute changes."
Creventa
Creventa's all-in-one event management system provided Tottington Manor with a solution to handle all event details in one place, automating key tasks and reducing manual effort.
Key features they rely on include:
- Dietary requirements: Guests submit preferences directly, ensuring no mistakes and providing real-time kitchen updates.
- Event reports: Consistent, accurate reports for all departments — front-of-house to kitchen staff.
- Seamless guest experience: Guests upload preferences directly, reducing the need for manual intervention.
- Pre-ordering system: All guest orders captured correctly and communicated to the kitchen without error.
- Function sheets: Auto-generated to match the venue's layout, reducing manual adjustments.
"For a wedding of 70–80 people, what once took several hours now only takes 30 minutes. We manage 50 weddings and 700 other events a year, so the time saved really adds value."
The Results
Business Impact
Significant time savings and smoother operations
With Creventa, Tottington Manor has saved countless hours of administrative work. What used to take several hours to prepare—especially for larger events like weddings—is now done in just a fraction of the time.
Read the transcript
Steve Pomery, Tottington Manor
“Before using Creventa we have got an events team of three that work seven days a week, and we used to find the team was spending a lot of time adjusting Excel spreadsheets, a lot of time transferring things from emails to Excel spreadsheets, being interrupted by telephone calls, having disruptions from the front of house team. Errors would occur, particularly when the team are trying to be helpful. They have got a last-minute change to make and they are trying to make that change, but it did not change on every single version of the reports. So it changed on the team’s call-out sheets but it would not change what the kitchen were making, so mistakes happened in the middle of service, the high pressure times when you just do not need anything to go wrong. Bringing Creventa in means that one change changes everybody’s report, and that way service happens smoothly and we can delight guests when they make those last-minute changes.”
Steve Pomery, Tottington Manor
The Results
Business Benefits
Read the transcript
Steve Pomery, Tottington Manor
“Creventa helps our team to operate more efficiently just by having one single place for them to reference. All the information to do with every single event, every single menu, every single set of pre-orders is in one place. There is no looking through folders, no trying to search through a shared folder, looking on somebody’s individual laptop, finding a bit of paper in a drawer. It is in one place and that just means you do not have all that wasted time trying to find information. You go straight to it, find the date, find the event, find the menu, find what the guest ordered, make the change, print it out, get on with the job.”
Steve Pomery, Tottington Manor
“Without it, life would be much harder. Our team would be constantly distracted, mistakes would happen, and guest satisfaction would suffer. Our review ratings would drop, impacting our business.”
Steve Pomery, Tottington Manor
Ready to streamline your event planning?
Improve accuracy, save time, and deliver a flawless guest experience with Creventa.
Book a Demo today and see how Creventa can transform your venue’s event management.