Balmer Lawn Hotel streamlines event operations with Creventa
Trusted by event teams of all sizes
The Client
Introducing Balmer Lawn Hotel
Balmer Lawn Hotel is a leading venue on the South Coast of England, hosting corporate events, private functions, and weddings throughout the year.
Sophie Collins, Sales and Marketing Director, oversees event sales and delivery, working closely with front of house and kitchen teams to ensure each event runs smoothly.
Business Gaps
The challenge
Before implementing Creventa, the team relied heavily on manual spreadsheets to manage place cards and kitchen reports.
Updating last-minute changes created additional stress, particularly when coordinating between the front of house and the kitchen. Communication wasn’t always seamless and accuracy depended on repeated checks.
This manual approach consumed valuable time across the team and increased the risk of mistakes on event days.
“Before Creventa, we were spending a huge amount of time manually creating place cards and kitchen reports in Excel. It was very time consuming and left way too much room for human error.”
Sophie Collins, Balmer Lawn Hotel
The solution
Creventa
With Creventa’s easy-to-use system and advanced capabilities, the Balmer Lawn Hotel team was able to take control of their operational efficiency like never before.
The key features their team relies on include:
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Chef’s Report
A clear summary of all dishes, making it easier to transfer accurate information into the hotel’s booking system. -
Centralised reporting
Easy-to-understand reports that ensure both kitchen and front of house teams know exactly what’s required. -
Clear allergen and dietary recording
All dietary requirements are clearly documented and easy to access, significantly reducing the risk of mistakes.
“Creventa has completely transformed how we manage allergens and dietary requirements. Everything is clearly recorded, easy to access, which significantly reduces the risk of mistakes.”
Sophie Collins, Balmer Lawn Hotel
The Results
Business Impact
Weekly time savings
Creventa now saves the team approximately two to three hours every week by removing manual spreadsheet work and repeated checks.
Improved accuracy
Clear reporting reduces human error and ensures the correct information flows into internal systems.
Smoother service on event days
Kitchen teams receive easy-to-understand reports, reducing confusion and keeping service running smoothly.
Long-term ease of adoption
Although none of the current team were present during the original rollout, the system remains simple to use.
Sophie Collins, Balmer Lawn Hotel
The Results
Business Benefits
From admin-heavy spreadsheets to confident event delivery
Creventa has significantly reduced manual admin at Balmer Lawn Hotel. What once required hours in Excel now takes a fraction of the time, freeing the sales team to focus on revenue and guest experience rather than paperwork.
“Personally, it’s been a game-changer. It significantly reduces admin and saves such valuable time in the sales environment.”
And if Creventa was switched off tomorrow?
Sophie Collins, Balmer Lawn Hotel
“It would be very difficult. We would have to go back to spreadsheets and spend a lot of our time on admin, which just makes the whole process less efficient, more time consuming, and as a sales team, less effective.”
Sophie Collins, Balmer Lawn Hotel
