Malmaison and Hotel du Vin streamline event management with Creventa
Malmaison and Hotel du Vin are renowned for hosting a variety of events, including private dinners, weddings, and corporate functions. With numerous events happening across their locations, the teams faced significant challenges managing the complexity of guest details, pre-orders, and seating plans. The time and effort spent on manual processes often led to human errors and a less-than-optimal guest experience — until Creventa stepped in.
Trusted by event teams of all sizes
Introducing Malmaison and Hotel du Vin
As part of a prestigious hotel chain, Malmaison and Hotel du Vin offer a range of private event spaces for intimate gatherings and large-scale corporate events. With a dedicated team led by Lauren Wilson, the National Meetings and Events Manager, the venues host hundreds of events annually, each requiring detailed planning and flawless execution.
Business Gaps
Before adopting Creventa, the team relied heavily on spreadsheets to track pre-orders, dietary requirements, and seating arrangements. These processes were not only time-consuming but also prone to human error, which risked compromising the event experience.
"The biggest challenge was the time. The team was spending too much time reviewing pre-orders, seating plans, and all the event details. Accuracy was a concern, and human error was often exposed."
Creventa's all-in-one event management system streamlined the planning process, cutting down admin work and increasing accuracy.
Key features they rely on include:
- Pre-ordering system: Streamlined, self-service pre-ordering for guests to submit their preferences and dietary requirements.
- Allergen management: A structured, easy-to-use allergen tracking system ensuring compliance and guest safety.
- Consistent reporting: The front-of-house and food pass reports provide consistency and accuracy across all event teams.
- Automated communication: Creventa's automated emails ensure the smooth flow of information between clients and internal teams.
- Place cards: Automatically generated place cards, saving time and eliminating errors in preparation.
Christmas time, which used to be a big stress point, would now be unmanageable without Creventa. Our hotels would really struggle without it."
The Results
Business Impact
Significant time savings and improved accuracy
Creventa’s introduction has helped save the team an immense amount of time by automating pre-order collection, generating seating plans, and creating reports instantly. The reduction in manual admin work has allowed the team to focus on customer relations and event delivery.
Improved guest experience and compliance
The pre-ordering system and allergen management process have improved the guest experience by making it easier for guests to submit their dietary requirements, while ensuring compliance with allergen regulations. Guests now enjoy a seamless process that is quick and intuitive, which is especially appreciated during high-demand periods.
Increased team efficiency
With all event details centralised and automated, the team can operate with greater confidence and efficiency. They no longer need to worry about missed details or inconsistent reporting. “The system checks everything for us, reducing human error, and our team feels confident that nothing will be missed,” Lauren notes.
Lauren Wilson, Malmaison and Hotel du Vin
The Results
Business Benefits
From challenge to success
Creventa transformed the operations at Malmaison and Hotel du Vin, making event management smoother, faster, and more efficient. The team now delivers events with enhanced consistency, reducing the risk of errors and improving overall guest satisfaction.
Lauren Wilson, Malmaison and Hotel du Vin
Lauren Wilson, Malmaison and Hotel du Vin
Ready to streamline your event management?
Transform your venue’s event planning with Creventa. Save time, reduce errors, and enhance the guest experience.
Book a Demo today and see how Creventa can revolutionise your event operations.