Guest feedback & insights
Turn guest feedback into repeat bookings
Creventa collects private feedback from every guest after your event and turns it into live satisfaction scores, dish-level insight and industry benchmarks, all in one dashboard. You see exactly how each event landed and what to improve, without chasing reviews or reading through spreadsheets.
What you can measure
Creventa Score
A single guest-satisfaction score out of 100, benchmarked against the industry average so you instantly know where you stand.
Net Promoter Score (NPS)
See how likely your guests are to recommend your venue, tracked over time and across events.
Food, service & atmosphere ratings
Star ratings for the things that matter most to guests, so you can see strengths and weak spots at a glance.
Dish-by-dish performance
Find out which dishes guests loved and which to review, with ratings for every item on the menu.
Rating distribution
The full spread of one to five star reviews in one view, so you can see consistency, not just the average.
Industry & group benchmarking
Compare your venue’s scores against the wider hospitality sector and against other sites in your group.
How it works
After every event, Creventa invites each guest to leave private feedback in seconds. Responses flow automatically into one live dashboard, so your team sees scores, trends, dish ratings and individual comments the moment they come in. No survey tools to manage, no data to re-key.
Why it matters
Spot problems early, before they become bad public reviews. Prove the quality of your service to clients with hard numbers. Benchmark every event against the industry and your own history. And use what guests tell you to win the repeat booking, because the venues that listen are the ones guests come back to.
Guest feedback sits inside the same platform as your pre-orders, allergens, seating and reports, so the full picture of every event lives in one place.
Frequently asked questions
How does Creventa collect guest feedback after events?
Automatically: guests who pre-ordered through the venue’s branded link receive a branded follow-up after the event, which earns far higher response rates than cold survey blasts. Venues can opt out for sensitive occasions such as funerals.
What is repeat-guest insight?
Feedback and visit history attached to the same guest record as their orders, so venues can see who returns, what they order, and who to invite back, turning December’s parties into next year’s bookings.
Who owns the feedback and guest data?
The venue. Responses and contact data power your marketing and rebooking, not a platform’s.
Why does post-event feedback matter for revenue?
It is the start of the next sale: venues that act on December feedback in January fill the following Christmas first, and every insight makes the next event easier to plan.
Go deeper: feedback software alternatives, the full event journey, the Christmas planning timeline.
