Enquiry management is how a venue captures every event enquiry, moves it through a clear pipeline with owners and reminders, sends branded proposals and quotes, and takes deposits, so more enquiries become confirmed bookings. CreventaFlow does this for hospitality venues and hands over to Creventa for pre-orders, allergens and seating once the booking is confirmed.
Enquiry management is how a venue captures every event enquiry, moves it through a clear pipeline, and turns more of them into confirmed, paid bookings. Done well, no enquiry is missed, every follow-up happens on time, and the sales team can see exactly what revenue is coming. CreventaFlow is Creventa’s enquiry management system, built for hospitality venues, and it hands over to Creventa’s event delivery tools the moment a booking is confirmed.
Why venues lose enquiries
Most venues take enquiries through a website form, the phone, email and walk-ins. Without one system, those enquiries land in a shared inbox, a notebook and three people’s heads. The venue does not lose the enquiry to a competitor; it loses it to silence, because nobody followed up on day three. A pipeline fixes this by giving every enquiry a stage, an owner and a next action.
What good enquiry management includes
- Capture from every channel. Website forms, phone and email enquiries all land in one place automatically, with two-way email sync for Office 365 and Google Workspace so the whole conversation stays attached to the enquiry.
- A defined pipeline. Each enquiry moves from new to confirmed through stages, with tasks and reminders so no follow-up is forgotten.
- Proposals and quotes. Branded proposals and quotes are sent from the same system, so pricing, availability and the paper trail live together. See branded event proposals and quotes.
- Deposits and payment schedules. Money is requested and tracked against the booking from the first deposit. See deposits and payment schedules.
- Forecasting and pace. Open enquiry value, conversion rates and year-on-year pace tell you whether the season is on track while there is still time to act. See forecasting event revenue and what a pace report is.
From enquiry to event day
Enquiry management gets you to a confirmed booking. The work does not stop there: guests still need to pre-order, declare allergies and be seated, and the kitchen still needs accurate reports. Because CreventaFlow and Creventa are one platform, the handover is automatic. The booking becomes an event, guests receive branded pre-order invitations, and the chef report, food pass and place cards build themselves.
Getting started
If your pipeline currently lives in a spreadsheet, start with how to run a venue sales pipeline without spreadsheets. Most venues are live within a week, with existing enquiries and bookings brought across. Book a demo to see CreventaFlow against your current process.
