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Mercure Tunbridge Wells simplifies event management with Creventa

At Mercure Tunbridge Wells, events are a constant part of hotel life. From weddings and birthday celebrations to gala dinners and large sit-down meals, each booking comes with detailed guest requirements, dietary needs, and tight timelines.
Before Creventa, managing all of this meant hours of admin for every event. Today, the team runs events with far less manual work, greater accuracy, and far more confidence.

Trusted by event teams of all sizes

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The Client

Introducing Mercure Tunbridge Wells and its high-volume events operation

Mercure Tunbridge Wells is a hotel venue hosting a wide range of social events, including weddings, birthday parties, gala dinners, and large sit-down meals. Jade, Event Sales Executive, manages weddings and social events from enquiry through to delivery, handling guest details, menus, and coordination across teams.
Mercure Tunbridge Wells Hotel Meetings Park Square 03 lr 170120 scaled (1)
Business Gaps ​

The challenge: manual event admin slowing down large dining events

Before using Creventa, event admin was heavily manual and extremely time-consuming, particularly for large dining events.

With guests’ dietary information coming in through emails or spreadsheets, accuracy relied on repeated checks and manual effort, costing hours every week.

For sit-down meals with over 100 guests, Jade was responsible for:

  • Collecting menu choices
  • Checking dietary requirements and allergens
  • Manually transferring information into the hotel’s internal systems
  • Making sure chefs and service teams had accurate, up-to-date information

“It’s the admin time that you put into dealing with those events from the inquiry stage all the way through… if they’ve got a dinner and it’s for a large amount as well. And there’s so much admin and time that goes into that.”

Jade Hayman, Mercure Tunbridge Wells Hotel

The solution

Creventa

Creventa gave Mercure Tunbridge Wells a simpler way to manage menus, dietary requirements, and event reporting – by putting the data entry in guests’ hands and automating the rest.

Key features they rely on include:

  • Menu management & guest input
    Guests submit their own menu choices and dietary requirements directly, removing manual admin.
  • Clear reporting for chefs and service teams
    Automatic breakdowns by course, table, allergies, and dietary needs.
  • Allergen prompts for accuracy
    The system encourages double-checking allergens, improving confidence and compliance.
  • Customisable place cards
    Branded place cards, including personalised wedding details that guests appreciate.
the solution creventa

“It just saves so much time because the guests themselves are adding in those details, not me.”

Jade Hayman, Mercure Tunbridge Wells Hotel

The Results

Business Impact

Significant time savings

Large sit-down events that previously required hours of admin are now handled far more efficiently. Jade saves multiple hours each week by removing manual data handling and repeated checks.

Improved accuracy and peace of mind
Creventa helps ensure dietary requirements and allergens are accurate, prompting checks where needed and reducing the risk of mistakes.

Smoother service on event days

Chefs and front-of-house teams have clear, structured reports showing menus, table numbers, guest names, dietary requirements and allergens.

Jade Hayman, Mercure Tunbridge Wells Hotel

The Results

Business Benefits

From admin-heavy workflows to confident, stress-free event management

Creventa has transformed how Mercure Tunbridge Wells manages events. What was once admin-heavy and stressful is now streamlined, accurate, and far easier to manage – especially for large dining events and weddings.

And if Creventa was taken away tomorrow?

Jade Hayman, Mercure Tunbridge Wells Hotel

“I wouldn’t cope. I’ve used it for nearly two years now, and it’s like a comfort blanket. I can’t remember how I dealt with it before, and I don’t want to.”

Jade Hayman, Mercure Tunbridge Wells Hotel

Ready to reduce event admin, improve accuracy, and give your team time back?

Book your free demo today and see how Creventa can transform event management at your venue.
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